Shipping policy

Shipping Policy – Excelsior Medical & Dental Supply

Effective Date: May 15, 2026

Thank you for shopping with Excelsior Medical & Dental Supply. We are committed to providing fast, secure, and reliable shipping for all medical and dental products.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Certain products may require additional verification prior to shipment, including medical or dental license verification.

Signature Confirmation Requirement

For security and compliance purposes, all shipments require signature confirmation upon delivery.

By placing an order, the customer acknowledges and agrees that:

A valid recipient must be available to sign for the package at the delivery address;
Packages will not be released by the carrier without signature confirmation;
Failed delivery attempts may result in delays, return shipments, storage fees, or additional redelivery charges.

Excelsior Medical & Dental Supply is not responsible for delays caused by unsuccessful delivery attempts or unavailable recipients.

Shipping Methods

We ship through major carriers including:

FedEx
UPS
USPS
Freight carriers for larger equipment

Shipping methods and estimated delivery times are displayed at checkout when available.

Delivery Timeframes

Estimated shipping times:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
Freight or specialty equipment shipments may require additional transit time.

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, customs, or other events beyond our control.

Shipping Restrictions

Certain products may:

Require professional license verification;
Ship only to verified medical or dental facilities;
Be restricted in certain states or jurisdictions.

We reserve the right to delay, hold, or cancel orders pending verification or compliance review.

International Shipping

International shipping availability may vary by product and destination.

Customers are responsible for:

Customs duties;
Import taxes;
Brokerage fees;
Compliance with local import laws and regulations.

Excelsior Medical & Dental Supply is not responsible for delays caused by customs or import authorities.

Lost, Stolen, or Damaged Packages

Because all shipments require signature confirmation:

Responsibility for the package transfers upon confirmed signed delivery.
Claims for lost or stolen packages after confirmed delivery may be denied by the carrier.

If your package arrives damaged, contact us within 48 hours of delivery and provide photos of: